Hotel and Hospitality Practice

Hotel and Hospitality Practice will provide a realistic look at every major portion of the hotel business which will help anyone planning or currently pursuing one of the many different career opportunities available in this burgeoning and dynamic industry.

Hotel Management is a course for those who wish to enjoy both personal and professional success in the hospitality industry; and need to have a more than casual understanding of the business and financial operations of the industry.

CONTENT

• Evolution of the Industry
• Service Tradition
• Seasonality and Feasibility
• Classification and Ratings by Rooms and Properties
• Global and regional operations, timeshares, chains, budget hotels,
• All-suite Hotels and Casino Hotels.
• Typical Hotel Organizational Chart
• Strategic Planning
• Vendor Relations
• Events, Trade Shows and Meeting Planners
• Family and Tourist Activities/Guest Profiling
• Managing Styles/Career Portfolio/Leadership
• Front Office
• Sales and Marketing/Cost Control
• Professional Appearance (uniformed staff) and Demeanor (body language)
• Selecting Staff/Interviewing Skills
• Staff Training and Motivation
• Housekeeping and Maintenance
• Concierge Duties
• Labor Relations
• Customer Service
• Special Requests and Cancellations
• Handling Complaints
• Working with travel agencies and group reservations
• Quality management versus guest expectations
• Anticipating and preventing problems
• Determining room rates
• Handling Complaints
• Food Service Set-ups, Room Set-ups and Food Preparation
• Menu Planning/Preparing the Kitchen
• Interaction Between Hotel Management and Event Planners
• First Impressions of Hotel Environment
• Cleanliness and Sanitation
• VIP Services
• Security, Safety and Minimizing Fraud
• Time Management

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.