Hotel and Hospitality Management Auditing Training

Delegates will learn the basics of financial accounting and improve their customer service skills necessary to become a successful auditor. This is a highly practical course with plenty of exercises to allow delegates to apply their learning to a ‘real life’ setting at their hotel.

CONTENT

-  What is Hotel Auditing

-  Key Skills of an Auditor

-  Accounting Function

-  Managing Guests Accounts

-  Accounting Basics

-  Understanding Balance Sheets

-  Understanding Cash Flow Statements

-  Writing Auditing Reports

-  Practical Auditing Exercises

-  Front Desk Function

-  Communicating with Guests

-  Answering enquiries/telephone and email etiquette

-  Making reservations

FOR WHOM:

Revenue Auditors, Chief Accountant, Finance Managers, Operations managers, Small Hotel Owners and those who undertakes internal auditing of a hotel.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.