Protocol and Travel Management

This intensive one-week professional course in Protocol and Travel Management is a course that is designed to help delegates learn how to develop and strengthen current management processes, especially protocols used within travel functions, and highlights the most efficient methods and up-to-date techniques.

COURSE CONTENT

Managing the Protocol and Travel function

• Role and responsibilities of the function
• Creating streamlined policies, systems, structure and procedures
• Keeping up-to-date with changes in rules and regulations nationally and internationally
• Record-keeping, monitoring, updating and maintaining
• Applying all policies, processes and procedures fairly to all

The Right Documents, at the Right Time, in the Right Place

• Organising passports, processing visas and overcoming the complexities and problems
• Compliance with entry requirements and immigration rules
• Ensuring the health, safety and security of staff and visitors
• Booking tickets; timetables; time differences; holidays; cancellations
• Airport procedures, requirements and duties

Accommodation and International Travel Requirements

• Factors to chose and book the most appropriate hotel and rooms
• Customer and protocol requirements; preferred hotels list; change in plans; families
• Car transport; tolls; parking; rental; security; motorcades
• Meeting the demands of business travel: payment methods and exchange rates
• Methods to research all possible options and prioritise the best

Exhibitions, Conferences, Visits and Events – Nationally and Internationally

• Planning and organising events, conferences and visits
• Organising, exhibiting and attending exhibitions
• Trade visits and the protocol for them
• Greeting foreign dignitaries, flying flags correctly and meeting expectations
• Order of precedence for official ceremonies

Budgeting and Cost Control

• Budgeting accurately and meaningfully
• Monitoring authorisation, approvals, expenditure, allowances, expenses and receipts
• Cost control for ensuring that expenses are legitimate
• Cancellations, claims, reimbursements, hospitality
• Insurance which is robust, appropriate and up-to-date

FOR WHOM:

Public Relations managers, Supervisors, Officers and Others who perform related functions both in public and private sector

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.