Law Relating to Retail Banking Operations

At the end of the course, participants will be able to:

• Highlight basic banking principles applicable across all banking operations areas.
• Identify common and specific risks in processing various financial products.
• Understand how & when controls are applied to mitigate internal & external risks.
• Appreciate importance of client’s service& where client service opportunities arise within an operation environment.
• Understand the various banking terms.
• Examine the cost of errors, and how trading & operational errors arise.

CONTENT

• Fundamentals of banking principles
• Role of banks as intermediaries in the financial markets.
• Overview of banking regulations.
• Account opening service/ “know your customer” rules.
• Deposit and loan product knowledge.
• Unsecured and secured loan borrowing/lending.
• Pay and retrieve operational excellence.
• Fun transfer and clearing house activities
• Ledger and accounting entries.
• Cashless policies and mobile money initiatives.
• The Interbank Settlement Scheme initiatives.
• E-Channel products and branchless banking.
• International trade and foreign operations.
• Customer service excellence.
• Effective team work.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.