Workflow, Process and Productivity Optimization

• Understand the relationship between positive attitudes and improved workplace productivity
• Acquire better work ethics
• Recognize the impact of listening, politeness, building rapport on morale and work place harmony
• Know the techniques of working intelligently and working smart.

CONTENT

• The work place today
• Organisational goals
• Productivity defined
• Relationship between attitude and productivity
• Personality traits and the Big 5 model
• Identify time wasters
• 80/20 Principle
• Identifying your KPIs
• Performance dialogue
• Aligning task to your energy level
• Defining Efficiency and Effectiveness
• Factors affecting productivity
• How to achieve speed and accuracy in work performance
• Working smart
• Habits of personal effectiveness
• Self development, goal setting and prioritising tasks
• Managing your work load
• Applying the 5s, and TQM continuous improvement tools

FOR WHOM:

Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.