Airfare Ticketing And Reservation Management

By successfully completing this course, participants will be able to the following:

• Summarize reservations and ticketing procedures.
• Use a computerized reservations system.
• Summarize procedures for handling special requests and seat assignments.
• Explain various fare rules and procedures for pricing and selling fares.
• Create, price and change itineraries/flights for airline passengers.
• Use various booking codes.
• Demonstrate ability to complete and retrieve a Passenger Name Record (PNR).
• Summarize privacy act and procedures on when to release passenger information.

CONTENT:

• WORLDSPAN computer reservation system training
• domestic and international airport codes
• its aim functions and departments
• Airlines codes and Airline terminology
• Definitions, Abbreviations
• Reading airline tickets, Traffic conference area
• Routing and types of routing
• Salesmanship and sales techniques
• Hotel information, including booking on WORLDSPAN
• Car rental information, including booking on WORLDSPAN
• International sounds identifications, Basic steps to open a travel agency
• Travel agent its types and benefits, how to book ticket
• NTN number, Travel agent internship
• Ticketing Policies and procedure
• Fare construction rules and policy
• Airline and Airport codes
• Time zones
• Air-ticketing and reservations
• Elementary and location geography
• Air travel requirements
• Travel sales
• Customer service
• Cancellation and refund policy

TRAINING METHODOLOGY:

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.