Strengthening Team Communication and Workplace Relationships

Participants will:

• Identify their individual communication styles and gain an understanding of how that style impacts others
• Learn the four Behavioral Styles utilizing the DiSC format 
• Develop new strategies for communicating with team members to improve workplace relations
• Recognize opportunities to be more collaborative with team members and develop stronger working relationships
• Resolve problems and issues more quickly and effectively
• Practice effective communication techniques that help to prevent misunderstandings
• Provide positive feedback to co-workers
• Develop personal action plans that will improve individual and team results

CONTENT

Introduction

• Teambuilding Activity
• Communication Challenges in the Workplace
• Turning Challenges into Successes

DiSC

• Background on DiSC
• Understanding Behavioral Styles
• The Four Behavioral Styles (Dominance; Influence; Conscientiousness; Steadiness)
• Interpreting your style

Recognizing Communication Styles of Team Members and Customers

• Determining communication styles of others
• Reading and reacting to others
• Utilizing this information to improve collaboration and reduce conflict

Practical Applications

• Working effectively with other styles
• Communication Realities
  • Tips For Successful Communication
  • Tuning Into Body Language and What It’s Communicating
• Practicing Effective Listening Habits
  • Questioning Techniques and asking for what you need
  • Paraphrasing, Summarizing and Empathizing
  • Speaker/Listener Technique

Providing Positive Feedback and Recognition

• Why feedback is important in the workplace
• How to give and receive feedback
  • Using the 3 step feedback process
  • Positive feedback tool
  • Developing recognition ideas
  • Feedback

FOR WHOM:

Communicators, Customer service representatives, HR managers, Line managers, middle managers, senior managers and staff who desire to improve their communications skills for better result.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.