Interaction Skills for Impact and Influence

  • Start Date

    18 Jan, 2022

  • End Date

    21 Jan, 2022

  • Price


  • WiFi

    Free wifi

Event Details

  • Develop well-defined goals for more effective communication.
  • Create an open environment for communication.
  • Build stronger relationships through powerful communication.
  • Understand other people’s communication styles and needs.
  • Facilitate effective team and meeting communications.
  • Gain the confidence to deal with difficult communication situations.



Set the Foundation

  • Foundation Tools
  • Interaction Success Factors
  • Interaction Styles Self-Assessment
  • Strengths, Challenges, Skills Development
  • Team Interaction Exercise


Principles for Interactions

  • Six Principles to Guide Interactions
  • Outcome Thinking
  • Developing a Productive Mindset
  • Communication Processes and Skills
  • Building Rapport
  • Listening for Understanding
  • Listening Self-Assessment
  • Build and Earn Trust


Emotional Intelligence

  • Five Competencies of Emotional Intelligence
  • Personal and Professional Benefits
  • Applying Emotional Intelligence
  • Emotional Intelligence Abilities


Giving and Receiving Feedback

  • Best Practices
  • DESC Model
  • Constructive Feedback Practice


Influencing Without Authority

  • Expand Your Circle of Influence
  • Influencing Skills
  • Guidelines, Techniques, and Influencing Situations
  • Practice Application: Influencing Exercise with Feedback


Dealing with Difficulty/Managing Conflict

  • Choice and Control Model
  • Causes of Difficult Interactions
  • Managing Conflict
  • Conflict Styles
  • Conflict Reactions
  • CALM Model
  • Conflict Situations Application Exercise



Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.



The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.



1ST BATCH: 18th – 21st Jan, 2022

2ND BATCH: 31st May – 3rd June, 2022

3RD BATCH: 4th – 7th Oct, 2022

Other Dates

Start Date End Date
31 May, 2022 03 Jun, 2022
Start Date End Date
04 Oct, 2022 07 Oct, 2022
Start Date End Date
18 Jan, 2022 21 Jan, 2022
  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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