Developing Positive Relationships at Work

By the end of this course, participants will be able to:

• Create healthy relationship dynamics by boosting the positivity ratio of your interactions
• Avoid four behaviours which negatively impact relationships
• Take a strategic approach to fostering positive relationships at work
• Take an ‘active constructive’ approach to communicating with your peers and contacts
• Build trust by adopting behaviours that boost credibility, reliability and intimacy
• Use a four-step process to sort out conflicts, disagreements or difficult situations.

CONTENT

Building healthy relationship dynamics

• Explore a model of relationships developed by John Gottman
• Discover which behaviours can damage a relationship and how to avoid these
• Learn to use three key elements – autonomy, respect and attentiveness – to build a foundation for relationship success
• Assess your own behaviours and develop a plan for building positive relationships – even when you don’t experience a natural ‘click’ with someone else.

Taking a constructive approach to relationships

• Learn to deepen connections by using active constructive responding techniques
• Track and improve your 'positivity ratio – so you can build and sustain healthy and constructive relationships in a range of professional contexts.

Improving difficult relationships

• Reframe your thinking about ‘difficult people’ so you can set appropriate boundaries
• Use a four-step model to focus on the issue, not the person
• Uncover and address the issue which is triggering challenging behaviour
• Explore the other person’s needs, as well as explaining yours
• Use solution-focused questions to sort out problems
• Create an agreement so you can move forward after conflict.

FOR WHOM:

Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.