Managing your Boss in the Workplace

This course is not about creating a better filing system or honing your note taking skills, it’s about understanding the value of the relationship you have with your boss, often described as ‘a mutually dependent existence between two fallible individuals.’ You depend on your boss for direction, feedback and support, while your boss depends on you for new ideas, hard work and cooperation to achieve the organisation’s goals. Both sides have needs, and both sides have something to offer. It is a critical relationship worth tending to.

CONTENT

· Introduction

· Understanding your boss “working styles”

· Problem solving and creativity

· Handling your boss complaints

· The essentials of good workplace communicating

· Persuasion and influence

· Conflict management and resolution tips

· Dealing with pressure and priorities

· Understanding yourself and the effect you have on others

· Effective listening to resolve problems

FOR WHOM

Admin Officers, Senior Executive Secretaries, Directors, Managers, Confidential Secretaries and Personal Assistants in both the Public and Private Sectors.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.