Best Practice and Capacity Building for Secretaries, Personal Assistants and Admin Officers

  • Start Date

    22 Mar, 2022

  • End Date

    25 Mar, 2022

  • Price


  • WiFi

    Free wifi

Event Details

To teach best practice capacity building techniques necessary for superstar performance for secretaries, personal assistants and administrative managers




  • Human resource management

General management principles

An overview of human resource capacity management

Leadership and supervision

Delegation of duty and doctrine of responsibility

Problem solving and decision making


  • Industrial relations practice

Essential elements of contracts of employment

Overview of theories and practice of industrial relations in Nigeria

Negotiation and consultations

Grievance resolution strategies


  • Office management

Office layout and plans

Furniture and equipment arrangement

Mails and correspondence handling


  • Dealing with workplace security

How to control access to your boss without being unfriendly

Tips to accept deliveries safely

How to handle irate and aggressive individuals

How to control your emotions in potentially explosive situations



Secretaries, Personal assistants, and administrative officers in the public and private sectors



The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.



1ST BATCH: 22nd – 25th Mar, 2022                          

2ND BATCH: 2nd – 5th Aug, 2022

3RD BATCH: 8th – 11th Nov, 2022

Other Dates

Start Date End Date
02 Aug, 2022 05 Aug, 2022
Start Date End Date
08 Nov, 2022 11 Nov, 2022
Start Date End Date
22 Mar, 2022 25 Mar, 2022
  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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