Management Skills for Administrators, Secretaries and PA’s

• Apply the same skills for your admin responsibilities that all managers use
• Have the confidence to succeed when your manager delegates work to you
• Use 7 essential management skills to get the job done
• Communicate your answers and questions with confidence
• Understand and adapt to different personality types
• Manage your time and your manager’s expectations
• Influence others to get their support and commitment

CONTENT

• What is my value as an Admin Professional?
  • Where the administrative professional fits
• Shifting your perspective – transforming negative thoughts
• Power vs. Authority – understanding your power
  • Identifying your power base, determining the limits of your authority and extending your influence
• The 7 essential management skills for every Admin
• How to enable your Manager using core values
• Leading without the ‘Title’
• First impressions and creating a professional image
• What does your body language convey to others?
• Understanding and adapting to different personality types
• Communicating what’s most important to you on the job
• How to effectively use a To-Do-List – the daily map
• Meeting expectations and learning gentle No’s
• Meeting management and your time
• Learning the difference between assertive and aggressive
• Discover an effective communication tool to provide feedback and assert yourself wisely

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.