Developing Core Skills for Administrators and Secretaries

• Give easy-to-learn tips for improving your effectiveness at work
• Take you to the next stage in efficient reading and note-making techniques
• Update your thinking about managing time and planning for results
• Build your confidence in your ability to remember things
• Help you improve inter-personal communications and team working skills

CONTENT

Improve Your Effectiveness at Work: Better Reading and Note-Making

• Your Brain Skills
• How to be a 'Successful' Reader
• How Mastering Note-making Skills Can Help Your Career
• Mind-mapping as a Note-making, Planning, Thinking and Memory Tool
• Mind-mapping Software

Memory Magic: How to Remember Things?

• Your Memory Potential (How good is your memory?)
• Memory Systems Explained (The Power of Stories and Imagination)
• Remembering Names
• Memory at Work
• Remember What You Read (Strategies for Fast, Effective Reading)

Better Working with Other People

• Barriers to Effective Communications
• Strategies for Improving Communications with “Difficult” People
• The Powerful Influence of ‘Body Language’: Speaking without Words
• Giving and Receiving Feedback: The Risks and the Benefits
• Getting Your Point Across: Know What to Say and When to Say It

Results-oriented Time Management Strategies

• Identifying and Dealing with Time-wasters
• Handling Interruptions (How to protect your productive time?)
• Planning (What you have to do?)
• Prioritisation (What you must do first?)
• Save Time When Planning a Presentation

Using Core Skills at Work

• Making a Presentation
• Thinking and Working in Teams
• How We Learn – and What We Need to do to Avoid Forgetting
• Tips for Handling Information Overload at Work

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.