Performance Management: Setting Objectives and Conducting Appraisals

By the end of the program, participants will be able to:

· Explain performance management – definitions, aims and developments.

· Develop tangible and intangible measures of performance.

· Establish business based objectives

· Explain the performance management cycle and how to manage it.

· Complete the performance management cycle including end of year reviews, using competencies and the various   rewards programs.

CONTENT

Performance Management – Introduction and Definitions

Establishing Effective Objectives

Managing Performance

Key Performance Indicators (KPIs) and Units of Measure

Planning Performance Appraisals

Measuring Performance – Scoring Systems

Performance Motivators

The Importance of Coaching

Conducting Effective Performance Appraisals

Other Dimensions in Performance Management

FOR WHOM:

Human Resource Managers/Officers, Supervisors, Admin and Personnel Managers, Senior Managers, Team Leaders, Directors, Heads of depts and others who perform related functions in the Public and Private sectors.  

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.