Management Skills for Administrative Support Staff

In this exciting four-day workshop administrative staff and secretaries will learn the powerful trick of the management trade-high impact approaches that will give the power and knowledge to handle your administrative duties with confidence.  Make decision, manage change, solve problems, negotiate what you need, watch problem dissolve and roadblocks fall as you use the time-tested management skills you will acquire in this workshop; you will take advantage of the same method used by the most powerful and effective managers.

CONTENT:

*Planning and Scheduling

· Planning methods

· Identifying and clarifying priorities

· Scheduling tasks

· Managing stress

· Time management

*Negotiating

· Win-win negotiating

· Not compromising

· Effective negotiating skills

*Presentation and Communication Skills

· Barriers of communication

· Power persuasion

· Effective communication

· Art of presentation

*Managing, Motivating and Leading People

· Leadership

· Leadership styles

· Motivation theory

· Feedbacks

· Delegating tasks

*Decision- Making and Problem

  Solving

· Initiating ideas

· A good decision making

· Step by step techniques of solving problem

· Team work and brainstorming

FOR WHOM:

Secretaries, HR Directors, Managers, Admin and Personnel Managers, All Professionals, Heads and Staff of all other departments involved in Managerial and Technical Report Writing.  

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.