Communication Skills for Law Enforcement Officers

This communication skills for law enforcement officers training course explores underpinning theories and best practices allowing the participants to put knowledge and skills into practice in a safe learning environment. Whilst identifying time, place, and opportunities to transfer learning back into the workplace. Key areas of communication such as body language, cultural considerations, influencing skills, communication in crisis situations, and presentation skills will be explored and set within the culture.

This course will highlight:

• Barriers to effective communication and how to overcome them
• Personal communication style using Myers Briggs Type Instrument (MBTI) and Neuro Linguistic Programming (NLP) techniques to explore the communication preferences
• Influencing and Negotiation Skills and how to achieve “win win” outcomes
• Presentation Skills – Tools and Tips when giving briefings, presenting to senior leaders, teams, and stakeholders

COURSE CONTENT

Communication in Action

• How we Learn?
• Communication as a Process including Barriers
• Verbal, Non-verbal and Written Communication
• Cultural and Contextual Considerations
• Communication in Policing
• Listening Skills in Action

Understanding Your Communication Styles

• How your personal preferences shape your communication style?
• Value of Diverse Organisations
• Communication as a Police Officer and Leader
• Introduction to Transactional Analysis as a Tool to Improve Communication
• Feedback – Giving and Receiving to Improve Performance

Presentation Skills  

• Presentations and Understanding Your Audience and Message
• Effective Presentation Skills
• Tools, Tips and Techniques
• Use of Technologies when Presenting
• Having a Go
• Planning Your Presentation and Contingency Plans

Influencing and Negotiation  

• Influencing Skills and Behaviours
• Negotiation, Process, Skills, and Strategies
• Models and Theories
• How to influence to resolve community-based problems?
• Theory into Practice

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.