Flight Dispatcher And Mail Handling Course

On completion of the training, participants would:

• Have Latest knowledge and current technological changes in the aviation industry.
• Develop a career path leading to a licensed flight dispatcher certificate.
• Be Introduced to the basics of flight operations
• Know how to function as a Flight Dispatcher within an airline environment in conformance with all NCAA rules and regulations as it relates to flight operations.
• Know how to develop strategies, manage and minimize all threats and their consequences to flight operations.
• Know how to address challenges of human-machine interface and associated activities to improve safety systems.
• Know how to improve airline performance while keeping cost at its minimum.
• Be an invaluable human asset in an airline
• Identify the fundamental elements every e-mail should contain.
• Understand how to write effective and appropriate e-mails and instant messages.
• Recognize the importance of tone, structure and formatting of e-mails.
• Follow proper etiquette for addressing, replying to, forwarding and actioning e-mails.
• Utilize techniques to organize and manage their inbox for increased efficiency.

CONTENT:

• Introduction to Basic Flight Operations
• Introduction to Aircraft Basic Systems & Aerodynamics
• Basic Aviation Weather theory
• Air Traffic Control, Controllers & Airspace systems
• Airport, Environment and Operations
• Aeronautical Information Manuals, Regulations, Airport Facility Directory (AFD)
• Basic Flight Operations (Preflight, In-flight & Post flight Ops)
• Navigational Equipment, Charts (IFR & VFR) & Operational Manual
• Aircraft Loading, Dangerous goods & Introduction to Aircraft Performance
• Aviation and Airport Security
• Runaway Incursion, TCAS systems and Collision Avoidance

Writing Effective E-mails and Instant Messages

• How to write effective and appropriate e-mails and instant messages.
• The key elements of an e-mail message (e.g., subject, greeting, body, sign-off).

Sending E-mails to the Right People

• How to address and distribute e-mails effectively.
• The best use of the To, Cc and Bcc fields.
• Proper etiquette for forwarding e-mails, copying and using reply and reply all.

Organizing Your Email

• Strategies to manage e-mail more effectively and save time.
• Sorting, filing, searching, responding to and deleting e-mail.

TRAINING METHODOLOGY:

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.