Intercultural Communication Online Course

This Intercultural Communication training course offers key tools and techniques participants can use to optimize international best practice by understanding how international management styles differ and learning how to adapt or get others to adapt. In doing so it reflects one of the most important trends in contemporary management; the need to build lasting relationships and trust in a globalized economy dominated by information and communication technology. It demonstrates how to enter new markets and manage multicultural teams, in short, how to become a multicultural manager.

CONTENT:

The Importance of Cultural Awareness and The Key Theoretical Principles

• Why culture matters
• The culture filters
• The islands activity
• Key principles in intercultural theory
• How to apply the key principles in practice

Managing Client Expectations

• Key theories influencing client expectations and how they work
• Analysis of critical incidents regarding client expectations
• principle of client expectations
• Critical incident methodology and how to use it
• Adapting successfully to cultural differences

Communication

• Key theoretical issues in communication
• Key national communication issues
• The RADAR Communication tool
• Dealing with Presentations
• Dealing with Meetings
• Dealing with Negotiations
• Dealing with Networking and Relationship Building

Operations Management

• Key theoretical points and application
• Adapting to different attitudes to timekeeping and delivery
• International teamworking - key issues and how to adapt
• Adapting to company and national differences regarding working hours and routines
• Analysis of critical incidents

Leadership

• Key theoretical issues in intercultural management and how to apply them
• Management and leadership styles
• Gender issues in management and leadership

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

DATE:

1ST BATCH: 17th – 19th Jan, 2022                            

2ND BATCH: 30th May – 1st June, 2022

3RD BATCH: 4th – 6th Oct, 2022