Achieving Excellence in Customer Service

  • Start Date

    17 May, 2022

  • End Date

    20 May, 2022

  • Price

    ₦190,000

  • WiFi

    Free wifi

Event Details

  • Provide exceptional customer service that achieves results and gets noticed
  • Adopt the skills and techniques that routinely deliver positive customer experiences
  • Maximize the value of your customer interactions
  • Deal effectively with difficult customers and turn complaints into opportunities
  • Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction
  • Demonstrate a positive, confident and professional approach with internal and external customers

 

COURSE CONTENT

Creating the Customer Experience

  • Emotional aspects of the customer experience
  • Identifying the differentiators of excellence
  • Fostering long-term relationships

 

Communicating Effectively with the Customer

  • Developing excellent communication skills
  • What you say and how you say it
  • Adopting a problem-solving approach
  • Achieving results for the remote customer

 

Dealing Constructively with Tough Situations

  • Calming upset customers with active listening
  • Techniques for dealing with difficult people
  • Transforming complaints into opportunities

 

Contributing to a Customer Service Culture

  • Demonstrating leadership in customer service teams
  • Measuring customer satisfaction
  • Monitoring the team's development

 

Making Excellence a Habit

  • The characteristics and practices of excellence
  • Executing your personal action plan

 

FOR WHOM:

Marketing & Sales Personnel

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

DATE:

1ST BATCH: 17th – 20th May, 2022                           

2ND BATCH: 6th – 9th Sept, 2022

3RD BATCH: 6th – 9th Dec, 2022

Other Dates

Start Date End Date
06 Sep, 2022 09 Sep, 2022
Start Date End Date
06 Dec, 2022 09 Dec, 2022
Start Date End Date
17 May, 2022 20 May, 2022
  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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