Achieving Excellence in Customer Service

  • Start Date

    26 Oct, 2021

  • End Date

    29 Oct, 2021

  • Price

    ₦185,000

  • WiFi

    Free wifi

Event Details

  • Provide exceptional customer service that achieves results and gets noticed
  • Adopt the skills and techniques that routinely deliver positive customer experiences
  • Maximize the value of your customer interactions
  • Deal effectively with difficult customers and turn complaints into opportunities
  • Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction
  • Demonstrate a positive, confident and professional approach with internal and external customers

 

COURSE CONTENT

  • Customer Service Excellence: Why It Matters
  • Creating the Customer Experience
  • Communicating Effectively with the Customer
  • Dealing Constructively with Tough Situations
  • Contributing to a Customer Service Culture
  • Making Excellence a Habit

 

FOR WHOM:

Marketing & Sales Personnel

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

DATE:

1ST BATCH:                       9th – 12th March, 2021                   

2ND BATCH:                      27th – 30th July, 2021

3RD BATCH:                      26th - 29th October,2021

Other Dates

Start Date End Date
09 Mar, 2021 12 Mar, 2021
Start Date End Date
27 Jul, 2021 30 Jul, 2021
Start Date End Date
26 Oct, 2021 29 Oct, 2021
  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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