Achieving Excellence in Customer Service

  • Start Date

    13 Jun, 2023

  • End Date

    16 Jun, 2023

  • Price


  • WiFi

    Free wifi

Event Details

  • Provide exceptional customer service that achieves results and gets noticed
  • Adopt the skills and techniques that routinely deliver positive customer experiences
  • Maximize the value of your customer interactions
  • Deal effectively with difficult customers and turn complaints into opportunities
  • Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction
  • Demonstrate a positive, confident and professional approach with internal and external customers



Creating the Customer Experience

  • Emotional aspects of the customer experience
  • Identifying the differentiators of excellence
  • Fostering long-term relationships


Communicating Effectively with the Customer

  • Developing excellent communication skills
  • What you say and how you say it
  • Adopting a problem-solving approach
  • Achieving results for the remote customer


Dealing Constructively with Tough Situations

  • Calming upset customers with active listening
  • Techniques for dealing with difficult people
  • Transforming complaints into opportunities


Contributing to a Customer Service Culture

  • Demonstrating leadership in customer service teams
  • Measuring customer satisfaction
  • Monitoring the team's development


Making Excellence a Habit

  • The characteristics and practices of excellence
  • Executing your personal action plan



Marketing & Sales Personnel



The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.



1ST BATCH:                      13th - 16th June, 2023     

2ND BATCH:                      5th - 8th Dec, 2023

Other Dates

Start Date End Date
05 Dec, 2023 08 Dec, 2023
Start Date End Date
15 Nov, 2022 15 Nov, 2022
Start Date End Date
13 Jun, 2023 16 Jun, 2023
  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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