Exceptional Customer Service

  • Start Date

    07 Jun, 2022

  • End Date

    10 Jun, 2022

  • Price

    ₦190,000

  • WiFi

    Free wifi

Event Details

This Customer Service Training Course gives you the skills to deliver the highest standards of service time and time again. Through targeted topics and tried-and tested-techniques, it guides you on how to develop a positive, friendly and professional approach.

 

COURSE CONTENT

  • Service Principles
  • Serving ‘Captive’ Customers
  • Defining Service Standards
  • What Signals Are You Sending To Customers?
  • Recognising Customer Preferences and Adapting Accordingly
  • Communicating Believably and Building Trust
  • Voice Factors
  • Advanced Language Skills
  • Confidence in Body Language
  • A ‘Can Do’ Approach
  • Active Listening Skills
  • Questioning Techniques
  • Strategies for Adding Genuine Value
  • Avoiding the Temptation to Divulge Negative Information

 

FOR WHOM:

Customer Service Staff, Customer Service Agents, Reception Staff, Administrators, Call Handlers, Telemarketers, Consultants, Supervisors, Team Leaders, Managers.

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

DATE:

1ST BATCH: 7th – 10th June, 2022                             

2ND BATCH: 20th – 23rd Sept, 2022

3RD BATCH: 19th – 22nd Dec, 2022

Other Dates

Start Date End Date
20 Sep, 2022 23 Sep, 2022
Start Date End Date
19 Dec, 2022 22 Dec, 2022
Start Date End Date
07 Jun, 2022 10 Jun, 2022
  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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