Exceptional Customer Service

  • Start Date

    24 Jan, 2023

  • End Date

    27 Jan, 2023

  • Price

    ₦200,000

  • WiFi

    Free wifi

Event Details

This Customer Service Training Course gives you the skills to deliver the highest standards of service time and time again. Through targeted topics and tried-and tested-techniques, it guides you on how to develop a positive, friendly and professional approach.

 

COURSE CONTENT

  • Service Principles
  • Serving ‘Captive’ Customers
  • Defining Service Standards
  • What Signals Are You Sending To Customers?
  • Recognising Customer Preferences and Adapting Accordingly
  • Communicating Believably and Building Trust
  • Voice Factors
  • Advanced Language Skills
  • Confidence in Body Language
  • A ‘Can Do’ Approach
  • Active Listening Skills
  • Questioning Techniques
  • Strategies for Adding Genuine Value
  • Avoiding the Temptation to Divulge Negative Information

 

FOR WHOM:

Customer Service Staff, Customer Service Agents, Reception Staff, Administrators, Call Handlers, Telemarketers, Consultants, Supervisors, Team Leaders, Managers.

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

DATE:

1ST BATCH:                 24th - 27th Jan, 2023                       

2ND BATCH:                     25th - 28th July, 2023

Other Dates

Start Date End Date
25 Jul, 2023 28 Jul, 2023
Start Date End Date
19 Dec, 2022 22 Dec, 2022
Start Date End Date
24 Jan, 2023 27 Jan, 2023
  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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